What To Do When Someone Dies

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Immediate Steps: The First Hours After Death

The actions you need to take immediately after someone dies depend on where and how they passed away.

Here’s what to do in each situation:

If Someone Dies at Home (Expected Death)

When death occurs at home and was expected due to illness or old age, follow these steps:

1. Call the person’s GP or district nurse if they were under their care. They should attend within a reasonable timeframe to confirm the death and issue a Medical Certificate of Cause of Death (MCCD). Outside of normal surgery hours, you may need to call the out-of-hours GP service.
2. Contact a funeral director immediately. You don’t need to wait for any paperwork. A funeral director can collect your loved one and bring them into their care whilst you make arrangements. At Best Funerals, we can connect you with trusted local funeral directors throughout the UK who will treat your loved one with dignity and respect.
3. Notify close family and friends. Consider asking someone to help make these difficult calls on your behalf.
4. Secure the property. Ensure windows and doors are locked, and consider who needs access to the home.

Important to know: If your loved one was under the care of a hospice or receiving palliative care at home, the nursing team can usually verify the death. They’ll guide you through the next steps and can often complete the necessary documentation.

If Someone Dies at Home (Unexpected or Sudden Death)

When death is unexpected, additional steps are required:

1. Call 999 immediately. The paramedics or police will attend and take necessary actions. The death may need to be reported to the coroner, who will investigate unexpected deaths to determine the cause.
2. Do not move or disturb the body until instructed by emergency services or the coroner’s office.
3. Wait for clearance. The coroner will confirm when you can proceed with funeral arrangements. This process can take several days or longer depending on whether a post-mortem examination is required.
4. Contact a funeral director once clearance is given. We can help you find a compassionate local funeral director who understands the additional sensitivities around unexpected deaths.

If Someone Dies in Hospital

When death occurs in hospital, the medical team will handle many immediate procedures:

The hospital will:

• Verify the death and complete the necessary documentation
• Issue the Medical Certificate of Cause of Death, usually within 24-48 hours
• Provide information about collecting the certificate and next steps
• Store your loved one in their mortuary facilities
• Return any personal belongings

What you need to do:

Contact a funeral director as soon as you’re ready. The hospital will need to know which funeral director will be collecting your loved one. There’s no rush to make this decision immediately, but hospitals typically prefer arrangements to be made within a few days. Call Best Funerals anytime on [PHONE NUMBER] to discuss your options and find the right local funeral director for your needs.

Ask the hospital about collecting the Medical Certificate of Cause of Death and any personal effects. Some hospitals have specific collection times or require identification.

If Someone Dies in a Care Home

Care homes have established procedures for when a resident passes away:

The care home will:

• Call the resident’s GP to verify the death and issue the death certificate
• Contact the family or next of kin immediately
• Care for your loved one with dignity in their facilities
• Provide guidance on next steps and required documentation

Your responsibilities:

Arrange for a funeral director to collect your loved one from the care home. The care home will coordinate access and transfer. Contact close family members and begin considering funeral arrangements. Discuss with the care home manager about personal belongings and room clearance timescales. Many care homes are understanding and won’t pressure you, but they will need to know your plans even if it is out of hours.

If Someone Dies Abroad

When a British national dies outside the UK, the process becomes more complex:

1. Contact the British Consulate or Embassy in the country where the death occurred. They will provide essential guidance and can help with local procedures.
2. Obtain a local death certificate from the relevant authorities in that country. Requirements vary significantly between countries.
3. Decide on repatriation or local funeral. Bringing a body back to the UK can be expensive (typically £3,000-£7,000 or more depending on the country and circumstances). Some families choose to hold a funeral abroad and repatriate ashes instead, which is considerably less expensive.
4. Contact a funeral director experienced in repatriation. This is a specialised service requiring knowledge of international regulations, documentation, and logistics. Best Funerals can connect you with repatriation specialists throughout the UK.
5. Check travel insurance and any relevant policies that may cover repatriation costs.

Important considerations: Some countries require embalming before repatriation. Religious and cultural practices vary internationally and may affect timing and procedures. The Foreign, Commonwealth and Development Office (FCDO) provides country-specific guidance on their website.

How to register a death

In England, Wales and Northern Ireland, you must register the death within five days (eight days in Scotland). This is a legal requirement and must be done before you can proceed with the funeral.

Who Can Register a Death?

The death can be registered by:

• A relative of the deceased who was present at the death
• A relative who was present during the person’s last illness
• A relative who lives in the district where the death occurred
• Someone present at the death
• The person arranging the funeral (but not the funeral director)
• An administrator from the hospital or care home where the death occurred

Where to Register

You must register the death at the register office in the district where the person died, not where they lived. Some areas allow you to use the ‘Tell Us Once’ service at the same appointment, which notifies multiple government departments simultaneously.

You’ll need to book an appointment. Most register offices now require advance booking, and some areas have longer waiting times than others. If you need to register urgently for the funeral, explain this when booking.

What Documents You’ll Need

Bring the following to the registration appointment:

• The Medical Certificate of Cause of Death (from the doctor)
• The deceased’s NHS medical card (if available)
• Birth certificate
• Marriage or civil partnership certificate (if applicable)
• Proof of address (council tax bill or utility bill)
• Details of the deceased’s occupation (if retired, their previous occupation)
• Details of any state benefits they were receiving

If you don’t have all these documents, contact the register office beforehand. They can usually proceed with limited information, though it’s helpful to have as much as possible.

What Happens at Registration

The registrar will ask you questions about the deceased, including their full name, date and place of birth, occupation, usual address, marital status, and details about any living or deceased spouse or civil partner. The appointment typically takes 20-30 minutes.

You’ll receive several important documents:

The death certificate (BD8): This is the official certified copy of the death registration. You’ll need this for many administrative tasks. The first copy is often free, with additional copies costing around £12.50 each (prices may vary). Consider ordering several copies immediately as you’ll need them for banks, insurance companies, pension providers, and other organisations. Ordering additional copies later is possible but can take longer and cost more.

Certificate for burial or cremation (green form): This authorises the funeral to take place and must be given to your funeral director. Without this, the funeral cannot proceed.

Form BD8 (for Social Security benefits): If relevant, this form is used to cancel benefits and claim bereavement benefits.

If the Death is Referred to the Coroner

Some deaths must be investigated by a coroner before registration can occur. This happens when:

• The death was sudden, violent, or unexplained
• The cause of death is unknown
• The person died during surgery or before recovering from an anaesthetic
• The death may have been caused by an industrial disease or poisoning
• The death occurred in prison or police custody
• No doctor saw the person within 14 days before death or during their final illness

The coroner may order a post-mortem examination to determine the cause of death. In some cases, an inquest may be required. These processes can delay registration and funeral arrangements by several weeks or even months in complex cases.

Your funeral director can advise you on arrangements when the coroner is involved. Some planning can proceed, though final arrangements cannot be confirmed until the coroner issues the necessary documentation.

Choosing and Working with Your Funeral Director

A funeral director will guide you through every aspect of the funeral process, from collecting your loved one to conducting the service and handling all necessary arrangements.

When to Contact a Funeral Director

You can and should contact a funeral director as soon as you feel ready, even within hours of the death. You don’t need to wait for any paperwork or certificates. Early contact allows them to:

• Collect your loved one and bring them into their professional care
• Provide immediate guidance and support
• Begin planning the funeral service
• Advise on all administrative requirements
• Give you time to make considered decisions rather than rushed ones

Best Funerals is available 24 hours a day, 7 days a week. Call us anytime to find the best local funeral director anywhere in the UK. We’ll connect you with experienced, compassionate professionals who will take care of everything with dignity and respect.

What Your Funeral Director Will Do

Professional funeral directors provide comprehensive services including:

Care of the deceased: Collecting your loved one from the place of death and bringing them to their premises. Professional preparation and care, including embalming if requested. Providing a suitable coffin or casket. Arranging viewing appointments if you wish to see your loved one.

Administrative support: Liaising with doctors, hospitals, and coroners. Guidance on registering the death. Obtaining necessary certificates and permissions. Coordinating with crematoriums or cemeteries.

Funeral arrangements: Planning the order of service. Arranging the funeral venue (crematorium, church, or other location). Coordinating with celebrants, ministers, or other officiants. Organising funeral vehicles and transport. Managing flowers, music, and other personal touches. Handling obituary notices if requested.

On the day: Conducting the funeral with professionalism and compassion. Ensuring everything runs smoothly. Supporting the family throughout the service.

Questions to Ask When Choosing a Funeral Director

When selecting a funeral director, consider asking:

• Are you available 24/7 for immediate assistance?
• What is included in your basic funeral package?
• What are your total costs, and what additional fees might apply?
• Can you accommodate specific religious or cultural requirements?
• Do you have experience with the type of funeral we’re considering?
• What is your process for handling personal belongings and valuables?
• Can we view facilities where our loved one will be cared for?
• How do you handle payment, and what are the payment terms?
• Are you a member of any professional associations?

The best funeral directors will answer all questions clearly, provide transparent pricing, and never pressure you into decisions. At Best Funerals, we only work with reputable funeral directors who meet high standards of care and professionalism.

Planning the Funeral Service

Once you’ve registered the death and chosen a funeral director, you’ll begin planning the funeral service itself. This can feel daunting, but your funeral director will guide you through every decision.

Burial or Cremation?

One of the first decisions is whether to choose burial or cremation:

Cremation is chosen by approximately 78% of families in the UK. It typically costs less than burial, offers more flexibility for memorial services, and provides various options for the ashes afterwards (scattering, burial, keeping at home, or placement in a memorial garden or columbarium). Cremation usually happens within 1-2 weeks of death, though this can vary by location and crematorium availability.

Burial provides a permanent memorial location for families to visit. It may be required or preferred for religious or cultural reasons. Options include churchyards, municipal cemeteries, natural burial grounds, and private burial land (with proper permissions). Burial can be more expensive, with grave purchase, interment fees, and ongoing maintenance costs. Availability varies significantly by location, with some areas having limited burial space.

Consider the deceased’s wishes (check if they left instructions or a funeral plan), religious or cultural requirements, environmental preferences, family traditions, and your budget when making this decision.

Types of Funeral Services

Traditional religious funeral: Held at a place of worship (church, mosque, synagogue, temple, gurdwara) with religious rites and ceremonies led by a religious minister. These often follow established customs and prayers specific to that faith.

Civil ceremony: Non-religious service, often held at a crematorium or ceremony venue, led by a civil celebrant. The service focuses on the person’s life rather than religious teachings and can be personalised with readings, music, and tributes that reflect the deceased’s personality and values.

Humanist funeral: A specific type of non-religious ceremony conducted by a trained humanist celebrant. These are deeply personal, meaningful celebrations of life with no religious content, featuring stories, music, and tributes chosen by the family.

Direct cremation or burial: The deceased is cremated or buried without a formal funeral service present. Many families then hold a separate memorial service at a later date, which can be less formal and more flexible. This is becoming increasingly popular as it significantly reduces costs while still allowing for meaningful commemoration.

Green or natural burial: An environmentally friendly option using biodegradable coffins or shrouds. Burial takes place in natural burial grounds without traditional headstones, often with tree planting instead of monuments. No embalming or harmful preservation methods are used.

Personalising the Funeral

Modern funerals can be highly personalised to reflect the deceased’s life, interests, and personality:

Music choices: Select favourite songs, hymns, or instrumental pieces. Consider live musicians if meaningful (a favourite band, choir, or soloist). Modern crematoriums can accommodate almost any music.

Readings and tributes: Family members or friends can deliver eulogies sharing memories and stories. Choose meaningful poems, religious texts, or literary passages. Some families prepare written tributes to be read by the celebrant.

Coffin choices: Traditional wooden coffins in various finishes, coloured or decorated coffins, wicker or willow coffins for a natural aesthetic, picture coffins featuring photographs or designs, cardboard coffins for eco-friendly options.

Order of service sheets: Personalised booklets for attendees with photos, information about the deceased, and order of service details.

Display and memories: Photo boards or slideshow presentations, displays of hobbies, interests, or achievements, memory tables where guests can leave written tributes, and memory books for attendees to sign.

Unique touches: Themed funerals reflecting passions (sporting teams, favourite colours, hobbies), alternative transport (motorcycle hearses, VW camper vans, horse-drawn carriages), releasing butterflies or doves, and charitable donations instead of flowers.

Your funeral director will help you understand what’s possible and practical for your chosen venue. There’s no right or wrong way to celebrate someone’s life.

Understanding Funeral Costs

Funeral costs in the UK vary significantly based on location and choices made. As of 2025, the average funeral costs between £3,500 and £5,500, though this can be higher or lower depending on your requirements.

Typical costs include:

• Funeral director’s professional services (£1,500-£3,000)
• Coffin or casket (£200-£2,000+)
• Cremation fees (£700-£1,000) or burial plot and interment (£1,500-£3,000+)
• Minister or celebrant fees (£150-£300)
• Flowers (£100-£500)
• Order of service printing (£50-£150)
• Limousines and hearse (£300-£600)
• Venue hire if not at crematorium (varies widely)
• Catering for wake or reception (optional, varies)
• Memorial stone or plaque (£500-£3,000+ for burials)

Ways to manage costs: Choose a simple coffin rather than expensive casket. Consider direct cremation with a memorial service later. Limit the number of funeral vehicles. Hold the wake at home or a community venue rather than a commercial venue. Request donations to charity instead of flowers. Shop around and compare funeral director prices (legally, they must display a standardised price list). Check if the deceased had a funeral plan that covers costs.

Some people may qualify for financial help through the Social Fund Funeral Expenses Payment if they’re receiving certain benefits. Your funeral director can provide guidance on available support.

Essential Administrative Tasks After a Death

Beyond registering the death and arranging the funeral, there are many administrative tasks to complete. These can feel overwhelming, so tackle them methodically and don’t hesitate to ask for help.

Using the Tell Us Once Service

Tell Us Once is a government service that allows you to report a death to most government organisations in one go, including HM Revenue and Customs (HMRC), Department for Work and Pensions (DWP), Passport Office, DVLA, and local council services.

You can access this service when you register the death or within 28 days afterwards by visiting gov.uk/tell-us-once or calling 0800 085 7308. You’ll need the unique reference number given by the registrar.

This service covers most government departments but not private companies like banks, insurance providers, or utility companies. You’ll still need to contact these separately.

Dealing with the Estate

The estate includes all property, money, possessions, and investments owned by the deceased. Someone needs to deal with the estate, which involves collecting all assets, paying any debts and taxes, and distributing what remains according to the will or intestacy rules.

If there’s a will: The person named as executor in the will is responsible for dealing with the estate. This is a significant responsibility that involves complex legal and financial tasks. The executor may need to apply for probate (official confirmation of their authority to deal with the estate).

If there’s no will (intestacy): The law determines who can administer the estate, usually the closest living relative. This person is called an administrator rather than an executor. They must apply for letters of administration instead of probate.

Key estate tasks include: Locating the will and all important documents. Valuing all assets (property, bank accounts, investments, personal possessions). Identifying and recording all debts. Applying for probate or letters of administration if required (usually necessary if the estate is worth over £5,000 or includes property). Paying any outstanding debts and taxes, including Inheritance Tax if applicable. Distributing the remaining assets according to the will or intestacy rules. Keeping detailed records of all financial transactions.

For complex estates, particularly those involving significant assets, property, or potential disputes, professional help from a solicitor specialising in probate is advisable. Many people find the probate process confusing and time-consuming, and solicitors can handle it for a fee (typically a percentage of the estate value or fixed fee).

Organisations to Contact

Beyond Tell Us Once, you’ll need to directly notify various organisations. Make a list and work through it methodically. Most organisations will require a copy of the death certificate.

Financial organisations: Banks and building societies (to freeze accounts and access funds if you’re the executor). Credit card companies (to cancel cards and settle balances). Mortgage providers or landlords. Pension providers (private and workplace pensions). Insurance companies (life insurance, home insurance, car insurance). Investment and shareholding companies. Any organisations where the deceased owed money.

Government and public services: HMRC (for tax matters). Electoral Roll (to remove from voter registration). Local council (for council tax, housing benefit, parking permits). NHS (to return any medical equipment on loan).

Utilities and services: Energy suppliers (gas and electricity). Water company. Telephone, broadband, and mobile phone providers. TV licensing. Subscription services (newspapers, magazines, streaming services). Royal Mail (to redirect post if needed).

Other organisations: Employer or former employer (for final pay, pension information). Professional associations or memberships. Social clubs or organisations. Gym memberships. Season ticket providers. Loyalty card schemes where points have value.

Digital legacy: Email accounts (most providers have specific processes for deceased users). Social media accounts (Facebook, Instagram, Twitter, LinkedIn each have memorialisation or deletion procedures). Online shopping accounts. Cloud storage accounts. Any online subscriptions or memberships.

Keep records of all correspondence, including dates contacted, reference numbers, and what actions were taken. Many organisations have dedicated bereavement teams who can guide you through their specific requirements.

Property and Personal Belongings

Dealing with the deceased’s property and possessions is both practical and emotional:

Securing the property: Ensure the home is secure with working locks. Maintain insurance cover (notify the insurer of the death as this may affect cover). Continue paying essential bills like utilities and mortgage payments. Consider timer switches for lights if the property is empty. Redirect post to the executor’s address. Remove valuables to a secure location.

Sorting belongings: This is often one of the most emotionally difficult tasks. There’s no rush. Take your time and involve family members if helpful. Decide what to keep (sentimental items, family heirlooms). Consider what other family members might want. Donate items to charity shops. Sell valuable items if appropriate. Dispose of items that cannot be kept or donated.

Professional house clearance companies can help if needed, particularly for large properties or if family members live far away. They can arrange everything from sorting to removal and disposal.

Claiming Benefits and Entitlements

You may be entitled to various benefits after someone dies:

Bereavement Support Payment: If your spouse or civil partner died and they paid National Insurance contributions, you may qualify for this tax-free payment. You could receive a lump sum followed by up to 18 monthly payments. The amount depends on whether you have dependent children. You must usually claim within three months of the death (or within 21 months of death if the deceased died before 6 April 2017).

Funeral Expenses Payment: If you’re receiving certain benefits or tax credits, you may get help with funeral costs. This is means-tested and must be claimed within six months of the funeral. The payment amount varies based on your circumstances and the actual costs incurred.

Guardian’s Allowance: If you’re bringing up a child whose parents have died, you may be able to claim Guardian’s Allowance in addition to Child Benefit.

Inherited State Pension: You may be able to inherit some of your spouse’s or civil partner’s State Pension, particularly if they reached State Pension age before 6 April 2016. The rules are complex and depend on various factors.

Contact the Bereavement Service on 0800 731 0469 or visit gov.uk/bereavement for guidance on what you may be entitled to claim.

Emotional Support and Bereavement Resources

Grief is a natural response to loss, but it can be overwhelming. Everyone grieves differently, and there’s no “correct” way to feel or “normal” timeline for recovery.

Common Grief Reactions

People experience grief in many ways, including shock and disbelief (especially in the early days), intense sadness and crying, anger (at the situation, the deceased, other people, or yourself), guilt about things said or not said, anxiety and fear about the future, physical symptoms (fatigue, changes in appetite, sleep disturbances, physical pain), difficulty concentrating and making decisions, and feeling numb or detached from reality.

All of these reactions are normal. Grief comes in waves and doesn’t follow a linear path. You may feel better one day and worse the next. This is completely normal.

Looking After Yourself

During this difficult time, remember to be kind to yourself. Try to maintain basic routines like eating regular meals and getting enough sleep. Accept help from friends and family when offered. Talk about your feelings with people you trust. Allow yourself to cry when you need to. Take breaks from grief when you can. Do activities that provide comfort or distraction. Avoid making major life decisions immediately if possible.

Professional Support

If you’re struggling to cope, professional support is available:

Cruse Bereavement Support: The UK’s leading bereavement charity offering free, confidential support. Provides one-to-one support, group sessions, and a national helpline: 0808 808 1677. Website: cruse.org.uk

Samaritans: Available 24/7 for anyone struggling to cope. Offers a listening service without judgment. Call: 116 123 (free from any phone). Email: jo@samaritans.org

Mind: Mental health charity offering information and support. Provides advice on coping with bereavement and related mental health issues. Infoline: 0300 123 3393. Website: mind.org.uk

Child Bereavement UK: Specialist support for families when a child dies or when children are bereaved. Helpline: 0800 02 888 40. Website: childbereavementuk.org

The Lullaby Trust: Support for families bereaved by sudden infant death. Helpline: 0808 802 6868. Website: lullab ytrust.org.uk

Sue Ryder: Provides bereavement support including online forums and face-to-face counselling. Support Line: 0808 164 4572. Website: sueryder.org

Your GP: Can provide medical support and refer you to counselling services if needed. Don’t hesitate to book an appointment if you’re concerned about your mental health.

Supporting Children Through Bereavement

When someone dies, children need honest, age-appropriate information and ongoing emotional support. Be honest using clear, simple language (avoid euphemisms like “passed away” or “lost” which can confuse young children). Answer questions openly and admit when you don’t know something. Allow them to express emotions in their own way, which might include play, art, or physical activity. Maintain routines as much as possible for security and stability. Include them in funeral planning if appropriate and they want to be involved. Reassure them the death wasn’t their fault. Look out for changes in behaviour, sleep, or appetite. Consider professional support through school counsellors or specialist children’s bereavement services.

Child Bereavement UK and Winston’s Wish are excellent resources specifically for supporting bereaved children.

After the Funeral: Moving Forward

The period after the funeral can feel particularly difficult. The immediate activity and support often diminishes, yet the emotional impact may intensify.

Practical Matters to Complete

Continue working through administrative tasks, including finalising the estate and probate process. Return any borrowed medical equipment to the NHS or care providers. Arrange a headstone or memorial if burial was chosen (this usually happens several months after burial to allow the ground to settle). Decide what to do with ashes if cremation was chosen (you have plenty of time for this decision). Cancel or transfer any remaining services or subscriptions. Update your own will if necessary. Consider whether you need to update your own life insurance or financial arrangements.

Creating Lasting Memorials

Many people find comfort in creating lasting memorials:

Physical memorials: Headstones or memorial plaques, memorial benches in favourite locations, trees planted in memory, garden features or memorial gardens, dedicated books of remembrance at crematoriums.

Charitable memorials: Setting up a memorial fund for donations, participating in charity events in their memory, ongoing regular donations to a cause they cared about, volunteering for organisations they supported.

Personal remembrance: Memory boxes with photographs and mementoes, photo albums or digital memorials, continuing traditions they started, celebrating their birthday or anniversary in special ways, wearing memorial jewellery containing ashes or fingerprints.

There’s no right or wrong way to remember someone. Choose what feels meaningful to you and your family.

Annual Remembrance

Anniversaries, birthdays, and holidays can be particularly difficult. Plan ahead for these dates. Consider creating new traditions for marking special occasions. Be gentle with yourself when difficult dates approach. Connect with others who knew the deceased. Do something meaningful on significant dates to honour their memory.